Content Management, Information Governance, Information Architecture, Content Models… People throw around these terms all the time and for many the use of “Content” and “Information” are almost synonymous. But actually they’re different and here I’ll give you some simple definitions. If you asked the editor of a newspaper or website what was the difference between information and content they would be able to give you quite a straight answer. Information is the facts about when something happened, where it happened, when the next bus is due.
I’ve recently written a report for a Local Authority to help them select a replacement for their Content Management (CMS) platform. Choosing a CMS isn’t trivial task. You’re likely to be looking for a system that will be in place for several years, will be supporting key business functions and needs to be able to support requirements you haven’t even thought of yet all at a reasonable cost. Below, I’ve summarised some of the key criteria we used in the process.
If there was any industry due for disruption surely it would be Enterprise Content Management (ECM). ECM came out of the first technology wave but largely as a digitisation of existing paper bases processes. Since then it’s continued to add features and functionality but hasn’t really changed much. If you looked at the big trends affecting the whole industry over recent years you would point to Cloud, Mobile, Social and Big Data.