The phases of the Government Service Design Manual

The Government Service Design Manual ( is a useful resource of managing your digital projects. If you’re familiar with Agile methodologies and some of the DevOps principles you’ll probably find that it covers the same ground. However it is very well presented and written in clear non-jargon terms so it’s worth a look. The only thing I couldn’t find was a nice diagram showing the deliverables at each stage – so I did my own as a mindmap.

I’m just kicking off a new Digital project for a Local Gov client and we’ll be roughly following the Service Design Manual phases above. Hope to keep you posted on the progress so check back for more updates.